Operations & Transformation

When Growth Outpaces Operations,
Performance Breaks.

Turning Operational Complexity Into Profit and Performance

Fassino Strategy Works builds the operating systems growing companies need to scale. We work across manufacturing, distribution, and service businesses to remove constraints, align leadership, and deliver measurable results.

Focused on purchasing, operations, and revenue workflows that directly impact cost, speed, and growth.

Explore Services Book a Strategy Call
$10M+
Cost savings delivered
$1.1M+
Single initiative impact at 3M
Enterprise-Scale
Experience across complex operations
Charleen Fassino
About

Charleen Fassino

Brought in when growth outpaces operations and performance starts to break.

Charleen Fassino builds the operating systems growing companies need to scale. She works across manufacturing, distribution, and service environments to align leadership, improve execution, and remove constraints that limit growth.

Her work spans process design, operating model development, and systems implementation. She has led large-scale initiatives that improved efficiency, strengthened accountability, and enabled more predictable performance.

She is brought in when growth outpaces operations. She is known for quickly diagnosing issues, structuring clear paths forward, and driving execution without unnecessary complexity.

I don't come in with a playbook. I figure out where things are breaking, fix what matters, and make sure it sticks.

Certified Lean Six Sigma Black Belt, bringing a rigorous, data-driven approach to every engagement.

Delivered $10M+ in cost savings and operational improvements across complex environments.
Growth is driven by operating systems, not individual effort.
Strategy only creates value when it translates into execution.
Clarity, structure, and accountability drive scalable performance.
Services

Build the operating systems
required to scale.

Structured, time-boxed engagements that deliver clarity, build capability, and drive measurable results, not open-ended consulting.

Focused on purchasing, operations, and revenue workflows that directly impact cost, speed, and growth.

01

Operational Assessment & Roadmap

Clarity on Current State and Priorities

See exactly what's working and what's not. A structured assessment to identify constraints, risks, and the highest-impact growth opportunities. Maps workflows across sales, service, and operations to pinpoint breakdowns, inefficiencies, and missed revenue.

What You Get
Clear view of what's working and what's limiting growth
Prioritized opportunities based on impact and effort
A focused roadmap with actionable next steps
02

Operating Model & Process Design

Systems and Structure Built to Scale

Create clarity in how work actually gets done. Designs the operating model, workflows, and ownership required to scale. Establishes clear handoffs and standards across sales, service, and delivery.

What You Get
Repeatable workflows that scale
Clear ownership and accountability
Fewer delays, rework, and breakdowns
03

Revenue Model Optimization

Predictable Revenue and Stronger Retention

Strengthen how revenue is generated and retained. Identifies gaps in pricing, customer lifecycle, and sales structure. Builds a predictable, scalable revenue engine.

What You Get
More predictable revenue
Improved customer retention
Increased revenue per customer
04

Execution & Implementation

Execution, Not Just Recommendations

Drive the changes that deliver results. Executes the changes required to deliver results. Implements systems, installs metrics, and drives accountability across teams.

What You Get
Execution against defined goals — not a report
Measurable progress tracked with clear metrics
Ownership through implementation until results are achieved
Results

Impact that goes beyond
the engagement.

Proven results across complex, cross-functional environments.

$10M+
Cost Savings Delivered

Including $1.1M+ from a single initiative

Reduced PO errors by 70%
Delivered $1M+ in financial impact
Enabled enterprise-wide visibility and control
Process Improvement

End-to-End Process Redesign

Reduced PO errors by 70% through process redesign and supplier enablement.

Digital Enablement

API Integration & Partner Enablement

Enabled real-time inventory, pricing, and lead time visibility within distributor ERP systems.

Governance & Strategy

Enterprise Portfolio Governance & Prioritization

Improved enterprise visibility and prioritization across a $1B+ portfolio.

Execution & Operations

Full Manufacturing Facility Relocation

Maintained 100% operational continuity during full facility transition.

Testimonials

What leaders say about
working with Charleen.

"Charleen translates strategy into action through structure, prioritization, and governance. She delivers measurable business impact, including over $1M in financial benefit."

Enterprise Transformation Leader, 3M

"Charleen consistently exceeds expectations, delivering complex initiatives while aligning cross-functional teams and improving performance."

Global Business Director, 3M

"Charleen is highly organized, communicates effectively, and ensures investments translate into real business value."

Product Owner, 3M

"Charleen identifies overlooked opportunities and drives process improvements that improve efficiency and outcomes."

Data & Analytics Lead, 3M
Contact

What's holding your business
back from scaling?

If your business is growing but operations aren't keeping up, that gap has a cost. Let's identify it and fix it.

Ecfassino@fassinostrategyworks.com
P612.702.1121
LIlinkedin.com/in/charleen-fassino
Book a Strategy Call